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When opening a support case, it is helpful to provide debugging information about your cluster to Red Hat Support.

To help troubleshoot your issue, provide the following information:

  • Data gathered using the must-gather tool.

  • The unique cluster ID.

You can use the must-gather tool to collect data about the Custom Metrics Autoscaler Operator and its components, including the following items:

  • The keda namespace and its child objects.

  • The Custom Metric Autoscaler Operator installation objects.

  • The Custom Metric Autoscaler Operator CRD objects.

Gathering debugging data

The following command runs the must-gather tool for the Custom Metrics Autoscaler Operator:

$ oc adm must-gather --image="$(oc get packagemanifests openshift-custom-metrics-autoscaler-operator \
-n openshift-marketplace \
-o jsonpath='{.status.channels[?(@.name=="stable")].currentCSVDesc.annotations.containerImage}')"

The standard Red Hat OpenShift Service on AWS must-gather command, oc adm must-gather, does not collect Custom Metrics Autoscaler Operator data.

Prerequisites
  • You are logged in to Red Hat OpenShift Service on AWS as a user with the dedicated-admin role.

  • The Red Hat OpenShift Service on AWS CLI (oc) installed.

Procedure
  1. Navigate to the directory where you want to store the must-gather data.

  2. Perform one of the following:

    • To get only the Custom Metrics Autoscaler Operator must-gather data, use the following command:

      $ oc adm must-gather --image="$(oc get packagemanifests openshift-custom-metrics-autoscaler-operator \
      -n openshift-marketplace \
      -o jsonpath='{.status.channels[?(@.name=="stable")].currentCSVDesc.annotations.containerImage}')"

      The custom image for the must-gather command is pulled directly from the Operator package manifests, so that it works on any cluster where the Custom Metric Autoscaler Operator is available.

    • To gather the default must-gather data in addition to the Custom Metric Autoscaler Operator information:

      1. Use the following command to obtain the Custom Metrics Autoscaler Operator image and set it as an environment variable:

        $ IMAGE="$(oc get packagemanifests openshift-custom-metrics-autoscaler-operator \
          -n openshift-marketplace \
          -o jsonpath='{.status.channels[?(@.name=="stable")].currentCSVDesc.annotations.containerImage}')"
      2. Use the oc adm must-gather with the Custom Metrics Autoscaler Operator image:

        $ oc adm must-gather --image-stream=openshift/must-gather --image=${IMAGE}
    Example must-gather output for the Custom Metric Autoscaler
    └── keda
        ├── apps
        │   ├── daemonsets.yaml
        │   ├── deployments.yaml
        │   ├── replicasets.yaml
        │   └── statefulsets.yaml
        ├── apps.openshift.io
        │   └── deploymentconfigs.yaml
        ├── autoscaling
        │   └── horizontalpodautoscalers.yaml
        ├── batch
        │   ├── cronjobs.yaml
        │   └── jobs.yaml
        ├── build.openshift.io
        │   ├── buildconfigs.yaml
        │   └── builds.yaml
        ├── core
        │   ├── configmaps.yaml
        │   ├── endpoints.yaml
        │   ├── events.yaml
        │   ├── persistentvolumeclaims.yaml
        │   ├── pods.yaml
        │   ├── replicationcontrollers.yaml
        │   ├── secrets.yaml
        │   └── services.yaml
        ├── discovery.k8s.io
        │   └── endpointslices.yaml
        ├── image.openshift.io
        │   └── imagestreams.yaml
        ├── k8s.ovn.org
        │   ├── egressfirewalls.yaml
        │   └── egressqoses.yaml
        ├── keda.sh
        │   ├── kedacontrollers
        │   │   └── keda.yaml
        │   ├── scaledobjects
        │   │   └── example-scaledobject.yaml
        │   └── triggerauthentications
        │       └── example-triggerauthentication.yaml
        ├── monitoring.coreos.com
        │   └── servicemonitors.yaml
        ├── networking.k8s.io
        │   └── networkpolicies.yaml
        ├── keda.yaml
        ├── pods
        │   ├── custom-metrics-autoscaler-operator-58bd9f458-ptgwx
        │   │   ├── custom-metrics-autoscaler-operator
        │   │   │   └── custom-metrics-autoscaler-operator
        │   │   │       └── logs
        │   │   │           ├── current.log
        │   │   │           ├── previous.insecure.log
        │   │   │           └── previous.log
        │   │   └── custom-metrics-autoscaler-operator-58bd9f458-ptgwx.yaml
        │   ├── custom-metrics-autoscaler-operator-58bd9f458-thbsh
        │   │   └── custom-metrics-autoscaler-operator
        │   │       └── custom-metrics-autoscaler-operator
        │   │           └── logs
        │   ├── keda-metrics-apiserver-65c7cc44fd-6wq4g
        │   │   ├── keda-metrics-apiserver
        │   │   │   └── keda-metrics-apiserver
        │   │   │       └── logs
        │   │   │           ├── current.log
        │   │   │           ├── previous.insecure.log
        │   │   │           └── previous.log
        │   │   └── keda-metrics-apiserver-65c7cc44fd-6wq4g.yaml
        │   └── keda-operator-776cbb6768-fb6m5
        │       ├── keda-operator
        │       │   └── keda-operator
        │       │       └── logs
        │       │           ├── current.log
        │       │           ├── previous.insecure.log
        │       │           └── previous.log
        │       └── keda-operator-776cbb6768-fb6m5.yaml
        ├── policy
        │   └── poddisruptionbudgets.yaml
        └── route.openshift.io
            └── routes.yaml
  3. Create a compressed file from the must-gather directory that was created in your working directory. For example, on a computer that uses a Linux operating system, run the following command:

    $ tar cvaf must-gather.tar.gz must-gather.local.5421342344627712289/ (1)
    1 Replace must-gather-local.5421342344627712289/ with the actual directory name.
  4. Attach the compressed file to your support case on the Red Hat Customer Portal.